Information We Collect

We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data is collected automatically as you use our platform.

Personal Information You Provide

• Contact Details: Name, email address, phone number, and postal address when you register for programs or webinars
• Account Information: Username, password, and security preferences for your learning portal access
• Educational Background: Experience level, professional background, and learning goals to personalize your program
• Payment Information: Billing details and transaction data processed through secure payment gateways
• Communication Records: Correspondence with our support team, feedback forms, and inquiry submissions

Information Collected Automatically

• Usage Data: Pages visited, time spent on materials, course progress, and interaction with learning resources
• Technical Information: IP address, browser type, device information, operating system, and referring URLs
• Cookies and Tracking: Session cookies, preference settings, and analytics data to improve user experience
• Performance Metrics: Quiz scores, assignment submissions, and engagement with educational content

How We Use Your Information

Your data helps us deliver better educational experiences and maintain our platform. We don't sell your personal information to third parties, and we only use it for legitimate business purposes.

• Service Delivery: Providing access to learning materials, webinars, and investment analysis resources
• Communication: Sending program updates, schedule changes, educational newsletters, and responding to inquiries
• Personalization: Tailoring content recommendations based on your learning progress and stated interests
• Platform Improvement: Analyzing usage patterns to enhance our educational materials and user experience
• Business Operations: Processing payments, managing accounts, and maintaining accurate records
• Legal Compliance: Meeting regulatory requirements and protecting against fraud or unauthorized access
• Marketing: Sending relevant program announcements and educational opportunities (you can opt out anytime)

Data Sharing and Disclosure

We limit data sharing to what's necessary for providing our services. When we do share information, it's done with care and under strict agreements.

Service Providers

We work with trusted third-party vendors who help us operate our platform. These include payment processors, email service providers, hosting companies, and analytics tools. All service providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Business Transfers

If cirellavento undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you before your data becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by Australian law, court order, or government request. This includes situations where disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

With Your Consent

We may share your information with other parties when you've given us explicit permission to do so. For example, if you request us to share your completion certificate with an employer or professional organization.

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or destruction. While no system is completely secure, we take reasonable steps to safeguard your data.

• Encryption: All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using industry-standard encryption
• Access Controls: Limited employee access on a need-to-know basis with multi-factor authentication requirements
• Regular Audits: Periodic security assessments and vulnerability testing to identify potential risks
• Secure Infrastructure: Data stored on secure servers with regular backups and disaster recovery procedures
• Vendor Management: All third-party providers must meet our security standards and undergo regular reviews

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide clear processes for exercising them.

Access and Correction

You can request access to the personal information we hold about you at any time. If you find any inaccuracies, you have the right to request corrections. We'll respond to access requests within 30 days and make corrections promptly when appropriate.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service provider if you choose.

Deletion Rights

You may request deletion of your personal information, subject to certain limitations. We're required to retain some information for legal or regulatory purposes, such as financial records and transaction history. When deletion isn't possible, we'll explain why and provide alternatives.

Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the link in our messages or by updating your account preferences. Note that you'll still receive essential service-related communications about your programs and account.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided below. We may need to verify your identity before processing certain requests. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Different types of data have different retention periods based on their purpose and legal requirements.

• Account Information: Retained while your account is active and for 7 years after closure for financial record-keeping
• Learning Progress: Stored for 5 years after program completion to provide transcripts and certificates
• Communication Records: Kept for 3 years to help resolve potential disputes or service issues
• Marketing Data: Deleted within 60 days of unsubscribing unless retention is required for legal purposes
• Technical Logs: Typically retained for 12 months for security and troubleshooting purposes

After retention periods expire, we securely delete or anonymize your information. Some aggregated, non-identifiable data may be retained indefinitely for research and platform improvement.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You have control over how these technologies are used.

Types of Cookies We Use

• Essential Cookies: Necessary for basic site functionality, login, and security. These can't be disabled.
• Preference Cookies: Remember your settings and choices to personalize your experience
• Analytics Cookies: Help us understand how visitors use our site to improve content and performance
• Marketing Cookies: Track visits across websites to deliver relevant educational content and measure campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may limit some features of our platform. We don't use third-party advertising cookies on our site.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers operate in other countries, which may result in your data being transferred internationally.

When we transfer data outside Australia, we ensure appropriate safeguards are in place. This includes using service providers in countries with adequate privacy protections or implementing contractual protections that meet Australian standards.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia, where our servers are located.

Children's Privacy

Our services are designed for adults and professionals seeking investment education. We don't knowingly collect personal information from individuals under 18 years of age without parental consent.

If we become aware that we've collected personal information from someone under 18 without proper consent, we'll take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.

Continuing to use our services after changes are posted constitutes acceptance of the updated policy. If you disagree with changes, you may close your account and discontinue using our services.

Third-Party Links

Our website may contain links to external sites, resources, or partner organizations. We're not responsible for the privacy practices or content of these third-party sites.

We encourage you to read the privacy policies of any external sites you visit. This privacy policy applies only to information collected by cirellavento through our official website and learning platform.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We take privacy complaints seriously and will investigate all concerns promptly.

Our complaint resolution process typically takes 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).